FOH/Contrast Therapy Guide

About the role

As a Contrast Therapy Guide/Front of House at Cedo Wellness, you will be the first point of contact for clients, maintaining an atmosphere that reflects the wellness brand's values of calm, cleanliness, and uplift.

Key responsibilities

• Greet all clients warmly and by name when possible

• Handle class check-ins, walk-in inquiries, bookings, cancellations and waitlists (only when not needed in contrast therapy)

• Maintain a polished and professional appearance and demeanor

• Support Studio Manager in supervising daily operations and step into leadership responsibilities in their absence

• Balance administrative tasks with a strong customer service presence

• Maintain a clean station at all times to avoid hazards (e.g. mop contrast therapy room, etc.)

• Ensure accurate handling of payments and financial transactions

• Uphold the brand's safety protocols to ensure a safe and pleasant experience for clients and members

• Promote and practice a healthy and balanced lifestyle