Medical Receptionist

Medical Receptionist - Specialist Practice

Full-time | Adelaide CBD

An established and highly regarded specialist medical practice is seeking an experienced Medical Receptionist to join its administration team in a full-time capacity.

This is an opportunity to join a busy, professional and patient-focused environment where the administration team plays an integral role in supporting patients throughout their care.

We are looking for someone who is organised, confident and approachable, with the ability to manage a varied workload while maintaining a high standard of accuracy, professionalism and patient service.

About the Role

Working as part of an experienced administration team, you will be involved in the day-to-day operation of the practice. The role is varied and will include:

• Welcoming patients and managing telephone and general inquiries

• Coordinating patient appointments, including face-to-face and telehealth consultations

• Maintaining accurate patient, referral and appointment information within the practice management system

• Processing billing and payments, including Medicare, DVA, private billing and other relevant third-party arrangements

• Preparing and coordinating procedure and theatre bookings

• Providing patients with relevant procedural information, documentation and fee estimates

• Liaising with hospitals, anaesthetists, surgical assistants, GPs, specialists, pathology and radiology providers

• Obtaining medical reports, results and relevant patient information

• Preparing, reviewing and distributing clinical correspondence

• Managing recalls and follow-up requirements

• Undertaking daily administrative and reconciliation activities

• Supporting the broader team to ensure the practice operates efficiently and patients receive a consistently high standard of service

About You

We are looking for someone who genuinely enjoys working with people and understands the importance of creating a positive patient experience, especially when they may be navigating complex or unfamiliar medical care.

You will ideally bring:

• Previous experience in medical reception or specialist practice administration

• Strong communication and interpersonal skills

• Excellent attention to detail and accuracy

• Confidence managing a busy telephone and reception environment

• Strong organisational and time-management skills

• The ability to prioritise and manage multiple tasks

• Experience with medical billing and Medicare processes

• Confidence using medical billing and Medicare processes

• Confidence using practice management and clinical software

• A proactive approach and willingness to take ownership of your responsibilities

• The ability to work both independently and collaboratively within a team

• A strong understanding of patient confidentiality and privacy

Experience with Gentu would be advantageous, although experience with comparable medical practice management systems will also be highly regarded.

What we can Offer

You will be joining an established specialist practice with an experienced clinical and administration team and a strong commitment to high-quality, patient-centered care.

This is a full-time, Monday-to-Friday position, offering the opportunity to become an important part of a professional and collaborative practice.

If you are an experienced medical receptionist who takes pride in providing exceptional patient service, enjoys being part of a busy team, and is looking for a role where your contribution is valued, we would like to hear from you.

To Apply

Please submit your resume together with a brief cover letter outlining your relevant medical administration experience, via this Seek advertisement.

Only shortlisted applicants will be contacted. Applications will remain open until a suitable candidate is appointed.

Strictly no recruitment agencies.