IN
(MY) Junior Support Engineer
INFOMINA BERHAD
- Location
- Putrajaya, Malaysia
- Job type
- Contract · On-site
- Category
- Information & Communication Technology › Help Desk & IT Support
- Apply before
- 18 Dec 2026
Support VPN and remote access setup. Requirement: Bachelor’s degree in Computer Science, Information Technology, or related field Basic knowledge...
Key Responsibilities:
- Respond to user requests via phone, email, or ticketing system.
- Troubleshoot issues related to servers, desktops, laptops, printers, and peripherals.
- Assist with OS installation and configuration (Windows/macOS).
- Provide guidance on software usage and basic IT policies.
- Escalate unresolved issues to senior engineers or specialized teams.
- Perform routine checks on hardware and software.
- Apply patches and updates under supervision.
- Assist in diagnosing basic network connectivity issues.
- Support VPN and remote access setup.
Requirement:
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Basic knowledge of Windows and macOS environments.
- Windows and macOS environments
- Active Directory and user management
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent leadership, communication, and problem-solving skills