Supervisor, GBS Operations

Job Purpose

The Supervisor, GBS Operations will have to manage and lead a team of Associates/Experts/Specialists to achieve high customer satisfaction. He/she will have to lead the team to achieve the productivity and quality to meet the requirements of the business service level agreement. He/she will also have to ensure that all individual processes are adhered to and monitored closely. 

Roles & Responsibilities*  

• Manages and leads an efficient and professional team who will exceed customer’s expectation 

• Monitors and allocates resources according to productivity level in order to achieve service excellence 

• Reviews and identifies customers’ needs and requirements in daily communication with origin and regional offices 

• Pro-actively communicates with internal and external customers on industrial, country and company initiatives and changes 

• Reviews and implements new initiative from internal and external customers 

• Supports and rolls out any system or process enhancement implemented by corporate 

• Achieves consistency in output of docs / services that is timely, complete & accurate 

Qualifications* 

• Tertiary education is required, with preference for Logistics Management 

• Able to speak and write in English 

• 3 years of working experience in similar industry with at least 1 year in supervisory capacity 

• Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels 

• Self-driven and motivated 

• Excellent interpersonal, communication and presentation skills 

• Professional with positive self-image 

• Strong spoken and written communication skills 

• Possess Customer Service mindset and passion for service excellence 

• Ability to effectively & efficiently adopt/adapt information technology to enhance productivity and efficiency

For more exciting opportunities, come visit our career portal at Careers | APL Logistics (www.apllogistics.com/careers).